BY PAYING FOR THIS SERVICE YOU AGREE TO THE FOLLOWING:
I (NICOLE CASANOVA) AM A STRATEGIC COACH:
You are not hiring me as a consultant and I am not responsible for any work product or results for you or your business. You are fully responsible for doing the work.
RESULTS ARE NOT GUARANTEED:
This work is hard. There is no magic formula or shortcut to results. You are fully responsible for any and all business, relationship and personal outcomes. No results are guaranteed.
If by the end of our second coaching session you request a refund, I will refund your first payment in full and you will not be billed again. You may keep any recordings, models, notes, or frameworks that we have created or I have shared. Once past that initial two sessions, you agree to finish whatever billing cycle you are currently in. You may stop coaching at any time and not be billed for the next month, but there are no refunds after the two week trial and you are responsible for any current cycle once the billing has gone through.
You are entering a recurring "monthly" retainer relationship. This recurring retainer covers up to the agreed upon coaching calls per billing cycle. It also includes recordings and digital notes when possible and discretionary "extra" support between calls. I do not guarantee the recordings will always be available, or that the digital notes will always be available. I will make my best effort, but sometimes technology outside my control doesn't work and you agree that I am not responsible for that. If we agree to alter the weekly schedule and do the agreed upon sessions sooner than a month's time (what I call a "sprint"), any block of those sessions will be considered a "month" or a "cycle" and you will be billed and the recurrence will be reset to a month from that billing. If you miss a scheduled session that time will be treated as a session and included in the billed month. Billing dates will not be extended due to a missed session without prior agreement between us both that moves the scheduling.
SESSION SCHEDULING POLICY:
I will hold the same recurring time we agree upon each week, and you agree to as well. Occasionally one of us may need to reschedule. If you need to reschedule, I will do my best to find another time that week. But there is not a direct correlation from session time to cost. Some sessions may go long, or be short if they need to be, and we may miss entire sessions if scheduling can't be worked out. I do appreciate the need for flexibility, and will do my absolute best to reschedule should you need to move an appointment. I am almost always able to do that. But in the rarest case that may not be possible, especially with little notice. Session times can be moved to other regular time slots as often as necessary when we both agree on the move. If I need to cancel a session for any reason (travel, holiday, sickness, vacation) I will make up the time by rescheduling or doubling up if necessary. I will do my best to give you as much notice as possible.
IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE ASK ME AND GET TOTAL CLARITY BEFORE SIGNING UP FOR THIS SERVICE